Process Documentation: A Complete Guide
A complete guide to process documentation. Learn how to document processes in support of process improvement, process automation, digital transformation and process compliance and governance.
Why Digital Transformations Fail
Introduction to Digital Transformation Before I get into why Digital Transformations fail, I think I should start by defining digital transformation. The problem is, ask five people to define digital transformation, and you’ll get ten answers :) Unfortunately, too many people believe it’s all about installing the latest software. Of course, it involves software; that’s […]
Introduction to Process Mapping
Introduction to process mapping - an overview of why process mapping, what is a business process, process mapping techniques, process mapping examples, process capability, process improvement, and business process management
Introduction to the SIPOC diagram
Today’s post is on the topic of the SIPOC diagram. We will start by defining what a SIPOC diagram is, where it is most often used, along with some of the more typical use cases. We will then give a quick demonstration of the all-new SIPOC feature within the Navvia Process Designer. So what […]
Expanding the role of the Service Management Office (SMO)
The Service Management Office (SMO) has been a mainstay of successful IT Service Management Programs. Did you know it can be a valuable asset to your company’s digital transformation initiatives? The SMO provides the subject matter expertise, governance, and, most importantly, the focus that is required to implement and manage value-added processes. ITSM programs without […]
Navvia rolls out updated Servicenow® templates!
Servicenow Implementation Servicenow is one of the most popular ITSM tools in the market. It is used by organizations to transform their business by digitizing common workflows. Are you involved in a servicenow implementation? Navvia’s Servicenow templates help accelerate your implementation. These process templates provide a blend of servicenow “out of the box” with ITIL aligned […]
Building a Successful Service Management Office
The Service Management Office seems to have become the “must-have” accessory for the modern enterprise. There are many failed attempts at building this capability, however; so what can you do to make sure your Service Management Office is a success and provides value to your organization? Understanding Your Version of a Service Management Office There […]
Do You Need a Service Management Office?
There has been much talk throughout the IT Service Management (ITSM) industry about the value of the Service Management Office (SMO), so should you be hurrying to create one in your organization? Will a SMO deliver value for your business? Of course, the answers depend on your starting position. There are likely to be some […]
The Service Management Office
Expanding a good idea Organizations have been reaping the benefits of having a centralized Project Management Office (PMO) for many years. Recently, the Service Management industry has adopted this idea with the creation of the Service Management Office (SMO), providing a service for both business and IT functions. The PMO and the SMO both provide […]