7 Simple Rules to Design a Process – Revisited
Approximately 4 years ago I wrote a blog post entitled “7 Simple Rules to Design a Process”. It’s been a very popular blog post on our website and some of my colleagues encouraged me to “bring it up to date” – so here we are… What makes me qualified? I have over 35 years of […]
Change Management – Part 3
Part 3 of the Change Management Series. Why change?
Change Management – Part 2
Making change management stick- Four practices to encourage successful change
New Navvia Process Templates for ServiceNow at Knowledge15
We are debuting eight new and eight updated process templates, designed specifically for ServiceNow users, at the upcoming Knowledge15 conference April 21-24, 2015
Navvia at ServiceNow’s Knowledge 15
Meet Navvia at Knowledge15, we're exhibiting on Booth #742. Stop by to discover our New ServiceNow templates!
Arizona ITSM Summit 2015
Meet Navvia at The Arizona ITSM Professionals Association Summit
The IT service management paradigm – Business relationship management
Business Relationship Management is nothing new, the discipline has been researched and defined for a decade, it seems that ITSM was just a little late coming to the party.
IT Service Management is not Dead – ITSM in an Outsourced World
IT Service Management capability within organizations is moving towards an outsourced model. Does this mean that there is a reduced need for ITSM?
A New Model for sustainable Service Management
ITSM is a Human endeavor, not a technical one. So why is it we always seem to place the focus on Tools and or Processes?