David Mainville
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7 Simple Rules to Design a Process – Revisited
Approximately 4 years ago I wrote a blog post entitled “7 Simple Rules to Design a Process”. It’s been a very popular blog post on our website and some of my colleagues encouraged me to “bring it up to date” – so here we are… What makes me qualified? I have over 35 years of […]
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Change Management – Part 3
Part 3 of the Change Management Series. Why change?
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Change Management – Part 2
Making change management stick- Four practices to encourage successful change
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New Navvia Process Templates for ServiceNow at Knowledge15
We are debuting eight new and eight updated process templates, designed specifically for ServiceNow users, at the upcoming Knowledge15 conference April 21-24, 2015
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Navvia at ServiceNow’s Knowledge 15
Meet Navvia at Knowledge15, we're exhibiting on Booth #742. Stop by to discover our New ServiceNow templates!
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Arizona ITSM Summit 2015
Meet Navvia at The Arizona ITSM Professionals Association Summit
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The IT service management paradigm – Business relationship management
Business Relationship Management is nothing new, the discipline has been researched and defined for a decade, it seems that ITSM was just a little late coming to the party.
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IT Service Management is not Dead – ITSM in an Outsourced World
IT Service Management capability within organizations is moving towards an outsourced model. Does this mean that there is a reduced need for ITSM?
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A New Model for sustainable Service Management
ITSM is a Human endeavor, not a technical one. So why is it we always seem to place the focus on Tools and or Processes?