Tune in to this on-demand webinar focusing on the Management of a Global ITSM program, hosted by David Mainville, the CEO & co-founder of Navvia, and highlighting the knowledge of Dave Howard, a Senior ITSM Manager and expert in managing global ITSM initiatives at Ingram Micro.
Dave Howard's expertise in managing a global ITSM program makes him an ideal speaker to share his knowledge and experience.
During the webinar, we covered a range of topics, including:
- Background of Ingram Micro's global ITSM program.
- Key components of the program.
- Difficulties faced during the program's implementation.
- Pros and cons of keeping the Service Desk in-house.
- Managing the ITSM program during company mergers and acquisitions.
- Overseeing ITSM governance within a worldwide ITSM program.
- Successful program implementation outcomes.
