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Managing a Global ITSM program with Ingram Micro

by Chief Navvian on

Tune in to this on-demand webinar focusing on the Management of a Global ITSM program, hosted by David Mainville, the CEO & co-founder of Navvia, and highlighting the knowledge of Dave Howard, a Senior ITSM Manager and expert in managing global ITSM initiatives at Ingram Micro.

Dave Howard's expertise in managing a global ITSM program makes him an ideal speaker to share his knowledge and experience.

During the webinar, we covered a range of topics, including:

  • Background of Ingram Micro's global ITSM program.
  • Key components of the program.
  • Difficulties faced during the program's implementation.
  • Pros and cons of keeping the Service Desk in-house.
  • Managing the ITSM program during company mergers and acquisitions.
  • Overseeing ITSM governance within a worldwide ITSM program.
  • Successful program implementation outcomes.



Download the Slides

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