The Navvia Blog

Enterprises are embarking on Digital Transformation initiatives to automate processes, improve profitability, and...

Having an effective Service Management Organization is critical to successfully implementing ITSM processes and tools....

In previous posts, we suggested the Service Management Office (SMO) as a crucial part of your ITSM program. So how do...

ITIL is one of the most popular best practice frameworks for information technology practices and processes. But can a...

A successful ITSM program hinges on the design and implementation of the ITSM team structure. One effective approach is...

Companies are digitally transforming their operations to improve efficiency, enhance customer experience and drive...

Methodologies such as Agile, Lean and DevOps are gaining ground as information technology methodologies. What does this...

A business process governance framework is essential for creating a healthy and long-lasting Business Process...