The Navvia Blog

Approximately four years ago, I wrote a blog post entitled "7 Simple Rules to Design a Process". It's been a popular...

An ITIL PMO is a center of excellence bringing together a set of specialized resources to support the IT Service...

Creating robust process documentation is essential to any organization looking to retain knowledge, streamline...

Are you limiting yourself to small improvements in your business processes? It's time to think bigger and envision...

A Business Process Framework is a structured approach to defining, analyzing, and improving business processes. It's...

Business Process Management (BPM) is becoming increasingly important for organizations, and to achieve consistent,...

Almost all IT Service Providers are centering their Service Management mechanisms around ITIL. So how does COBIT factor...

A SIPOC diagram is an essential tool for designing or improving business processes. It is a concise way to identify...

Business process mapping is an essential tool used to design, document, communicate, and improve the flow of work...