The Importance of a Process Maturity Assessment
If you are just starting your IT Service Management (ITSM) program or have been working on improving your ITSM...
Why is ITSM Important to the Financial Services Sector
Digital Transformation Customer Journey: focus on User Stories
Why Digital Transformation Fails
Expanding the role of the Service Management Organization
Implementing a Service Management Office Organizational Structure
Should Your Company Adopt an ITIL Organizational Structure?
What is the Optimal ITSM Team Structure?
Establishing a Business Process Management Methodology
When some people read or hear "business process management," they think about process flowcharts and the various ...