The Navvia Blog

Almost all IT Service Providers are centering their Service Management mechanisms around ITIL. So how does COBIT factor...

A SIPOC diagram is an essential tool for designing or improving business processes. It is a concise way to identify...

Business process mapping is an essential tool used to design, document, communicate, and improve the flow of work...

The world of technology is changing fast. You can’t take advantage of all modern technology has to offer (such as...

In Today's webinar, we will be discussing how ITSM helps drive IT Automation and Digital Transformation within the...

In today’s post, we will be discussing an innovative new approach to drive Digital Transformation, we call it...

Enterprises are embarking on Digital Transformation initiatives to automate processes, improve profitability, and...

Having an effective Service Management Organization is critical to successfully implementing ITSM processes and tools....

In previous posts, we suggested the Service Management Office (SMO) as a crucial part of your ITSM program. So how do...