The Navvia Blog

Visionary management thinker Peter Drucker told us, "you cannot manage what you cannot measure." These words of wisdom...

The landscape of tools and techniques for business process management (BPM) can be confusing. Many different...

To this day, there remains confusion regarding the difference between an Incident and a Service Request. This post aims...

A phantom process is not documented, measured, or managed, but somehow it gets done through tribal knowledge, heroic...

Companies have never been more dependent on information technology. IT underpins business services and provides the...

A gem is small, all too easy to overlook, but valuable. That pretty much describes the ITIL Change Proposal.

Designing an ITSM process is a lot like herding cats. It's challenging, the outcomes are uncertain, and nobody is sure...