Navvia ITSM and BPM Blog (5)

Increasing blue bars and arrows show the expansion of the service management organization

Service Management Office

Expanding the role of the Service Management Organization

Having an effective Service Management Organization is critical to successfully implementing ITSM processes and tools....

by David Mainville

Service Management Office

Implementing a Service Management Office Organizational Structure

In previous posts, we suggested the Service Management Office (SMO) as a crucial part of your ITSM program. So how do...

by David Mainville

Ned from Navvia pointing to the ITIL organizational structure icon

Service Management Office

Should Your Company Adopt an ITIL Organizational Structure?

ITIL is one of the most popular best practice frameworks for information technology practices and processes. But can a...

by David Mainville

Service Management Office

What is the Optimal ITSM Team Structure?

We often get asked, "what is the best ITSM Team Structure?". Is it an ITIL PMO? An ITSM Center of Excellence? An ITSM...

by David Mainville

Business Process Management

Establishing a Business Process Management Methodology

When some people read or hear "business process management," they think about process flowcharts and the various ...

by Chief Navvian

Digital Transformation, Business Process Management

Thoughts on Business Process Management and Digital Transformation

Companies are digitally transforming their operations to improve efficiency, enhance customer experience and drive...

by David Mainville

Webinars, IT Service Management

ITSM for Higher Education: Are ITSM Processes Still Relevant?

Methodologies such as Agile, Lean and DevOps are gaining ground as information technology methodologies. What does...

by David Mainville

Business Process Management

Continuous Improvement and a Business Process Governance Framework

A business process governance framework is essential for creating a healthy and long-lasting Business Process...

by Chief Navvian

Behind a Navvia Persona, a screen displays process data

Business Process Management

Process Governance Model Maintains the Integrity of Process

The first two parts of this series presented ideas and insights about aligning Business Process Governance (BPG)...

by Chief Navvian

Webinars, IT Service Management

Simplify process governance of your IT processes

Business reliance on IT has never been greater, and IT organizations rely on well-defined processes to ensure smooth...

by David Mainville

The Navvia Blog

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Expanding the role of the Service Management Organization

Implementing a Service Management Office Organizational Structure

Should Your Company Adopt an ITIL Organizational Structure?

What is the Optimal ITSM Team Structure?

Establishing a Business Process Management Methodology

Thoughts on Business Process Management and Digital Transformation

ITSM for Higher Education: Are ITSM Processes Still Relevant?

Continuous Improvement and a Business Process Governance Framework

Process Governance Model Maintains the Integrity of Process

Simplify process governance of your IT processes

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