The Navvia Blog

The role of the Business Relationship Manager is relatively new in ITSM. What is it, and how can it help your...

Approximately four years ago, I wrote a blog post entitled "7 Simple Rules to Design a Process". It's been a popular...

An ITIL PMO is a center of excellence bringing together a set of specialized resources to support the IT Service...

This webinar will address the disconnect between business outcomes and technical implementations that often leads to...

Creating robust process documentation is essential to any organization looking to retain knowledge, streamline...

Anyone can implement an ITSM tool - it takes leadership to do it right! Join us on this webinar as we explore five...

In today's webinar, we host the Enterprise Service Management Office team from Columbia University. What follows is an...

Are you limiting yourself to small improvements in your business processes? It's time to think bigger and envision...

A Business Process Framework is a structured approach to defining, analyzing, and improving business processes. It's...