The Navvia Blog

The landscape of tools and techniques for business process management (BPM) can be confusing. Many different...

Business Process Adoption requires a combination of organizational change management and continual service improvement...

If you’ve ever waded through long threads on LinkedIn ITSM forums, you probably know that there are few other questions...

A phantom process is not documented, measured, or managed, but somehow it gets done through tribal knowledge, heroic...

Companies have never been more dependent on information technology.  IT underpins business services and provides the...

A gem is small, all too easy to overlook, but valuable. That pretty much describes the ITIL Change Proposal.

Designing an ITSM process is a lot like herding cats. It's challenging, the outcomes are uncertain, and nobody is sure...