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Change Proposal ITIL’s Hidden Gem

IT Service Management

Change Proposal ITIL’s Hidden Gem

A gem is small, all too easy to overlook, but valuable. That pretty much describes the ITIL Change Proposal.

by Chief Navvian

An ITSM Process Design Approach

IT Service Management

An ITSM Process Design Approach

Designing an ITSM process is a lot like herding cats. It's challenging, the outcomes are uncertain, and nobody is sure...

by David Mainville

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