The Navvia Blog

Every ITSM professional understands the importance of a CMDB in an ITSM program. However, they often overlook the...

IT innovation is more than having the latest technology. It's about effectively managing that technology to deliver...

Few tools are as effective as process diagrams when it comes to conveying the ins and outs of business processes. These...

Watch this webinar that unveils the ultimate best practices for Process Design and Documentation, aimed at driving...

This webinar presents the essential best practices for business process automation in ServiceNow^®. 

During this webinar, we learned how Johnson Controls provides comprehensive guidance and best practices to help improve...

During this webinar, we learned how Johnson & Johnson is streamlining work, improving productivity, and reducing costs...

The SIPOC diagram is perhaps one of the most underutilized tools for people involved in process mapping. Here are 5...

Successful businesses constantly look for ways to improve customer experience, increase efficiency and reduce cost....

During this webinar, we debunked ITSM myths, talked about how to overcome organizational challenges, and discussed how...