Navvia ITSM and BPM Blog | IT Service Management (5)

Webinars, IT Service Management

Today's webinar will cover our new App: User Story Express for ServiceNow^®. This application facilitates the creation...

Webinars, IT Service Management

Methodologies such as Agile, Lean and DevOps are gaining ground as information technology methodologies. What does this...

Webinars, IT Service Management

Business reliance on IT has never been greater, and IT organizations rely on well-defined processes to ensure smooth...

IT Service Management

To this day, there remains confusion regarding the difference between an Incident and a Service Request. This post aims...

IT Service Management

A phantom process is not documented, measured, or managed, but somehow it gets done through tribal knowledge, heroic...

IT Service Management

Companies have never been more dependent on information technology. IT underpins business services and provides the...

IT Service Management

A gem is small, all too easy to overlook, but valuable. That pretty much describes the ITIL Change Proposal.

IT Service Management

Designing an ITSM process is a lot like herding cats. It's challenging, the outcomes are uncertain, and nobody is sure...

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