Navvia ITSM and BPM Blog | IT Service Management (4)

Webinars, IT Service Management

Leading a Successful ITSM Tool Implementation

Anyone can implement an ITSM tool - it takes leadership to do it right! Join us on this webinar as we explore five...

Webinars, IT Service Management

Enterprise IT Change Management Best Practices: A conversation with New York City Health + Hospitals

In this webinar, we discussed Enterprise IT Change Management best practices with Anthony Salvo, Sr. Director of Change...

by David Mainville

IT Service Management

ITIL vs COBIT - Can they Coexist?

Almost all IT Service Providers are centering their Service Management mechanisms around ITIL. So how does COBIT factor...

by Chief Navvian

IT Service Management

The Importance of a Process Maturity Assessment

If you are just starting your IT Service Management (ITSM) program or have been working on improving your ITSM...

by Chief Navvian

Webinars, IT Service Management

Why is ITSM Important to the Financial Services Sector

In Today's webinar, we will be discussing how ITSM helps drive IT Automation and Digital Transformation within the...

by David Mainville

Webinars, IT Service Management

Creating ServiceNow User Stories with Navvia's User Story Express App

Today's webinar will cover our new App: User Story Express for ServiceNow^®. This application facilitates the creation...

by David Mainville

Webinars, IT Service Management

ITSM for Higher Education: Are ITSM Processes Still Relevant?

Methodologies such as Agile, Lean and DevOps are gaining ground as information technology methodologies. What does this...

by David Mainville

Webinars, IT Service Management

Simplify process governance of your IT processes

Business reliance on IT has never been greater, and IT organizations rely on well-defined processes to ensure smooth...

by David Mainville

Service Management – Is it an Incident or a Service Request

IT Service Management

Incident vs Service Request. Answering the age old ITSM question.

To this day, there remains confusion regarding the difference between an Incident and a Service Request. This post aims...

by Chief Navvian

IT Service Management

Phantom processes and the importance of ITIL process documentation

A phantom process is not documented, measured, or managed, but somehow it gets done through tribal knowledge, heroic...

by David Mainville

The Navvia Blog

Popular categories:

IT Service Management (4)

Leading a Successful ITSM Tool Implementation

Enterprise IT Change Management Best Practices: A conversation with New York City Health + Hospitals

ITIL vs COBIT - Can they Coexist?

The Importance of a Process Maturity Assessment

Why is ITSM Important to the Financial Services Sector

Creating ServiceNow User Stories with Navvia's User Story Express App

ITSM for Higher Education: Are ITSM Processes Still Relevant?

Simplify process governance of your IT processes

Incident vs Service Request. Answering the age old ITSM question.

Phantom processes and the importance of ITIL process documentation

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