Business process management resources

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to enterprise business process management

Introduction to the SIPOC diagram

Today’s post is on the topic of the SIPOC diagram. We will start by defining what a SIPOC diagram is, where it is most often used, along with some of the more typical use cases. We will then give a quick demonstration of the all-new SIPOC feature within the Navvia Process Designer. So what is […]
Operating in a Difficult and Uncertain Environment

Clearly, we are in unprecedented times. Human tragedy, loss of life, loss of incomes, businesses not surviving, uncertainty and fear, are all current realities. These are all very difficult issues to deal with on so many levels. Presently, there is much that can’t be known, and there are many scenarios that could play out over […]
Expanding the role of the Service Management Office

The Service Management Office (SMO) has been a mainstay of successful IT Service Management Programs. It provides the subject matter expertise, governance, and, most importantly, the focus that is required to implement and manage value-added processes. ITSM programs without the leadership and steadyhand of an SMO often lose focus and go by the wayside, resulting […]
Navvia rolls out updated Servicenow® templates!

Are you involved with implementing Servicenow? Servicenow® is one of the most popular ITSM tools in the market. It is used by organizations to transform their business by digitizing common workflows. A variety of people can be involved in a Servicenow® implementation: ITSM or ITIL® specialists Members of the Service Management Office Servicenow® consultants Application developers […]
Building a Successful Service Management Office

The Service Management Office seems to have become the “must-have” accessory for the modern enterprise. There are many failed attempts at building this capability, however; so what can you do to make sure your Service Management Office is a success and provides value to your organization? Understanding Your Version of a Service Management Office There […]
Do You Need a Service Management Office?

There has been much talk throughout the IT Service Management (ITSM) industry about the value of the Service Management Office (SMO), so should you be hurrying to create one in your organization? Will a SMO deliver value for your business? Of course, the answers depend on your starting position. There are likely to be some […]
The Service Management Office

Expanding a good idea Organizations have been reaping the benefits of having a centralized Project Management Office (PMO) for many years. Recently, the Service Management industry has adopted this idea with the creation of the Service Management Office (SMO), providing a service for both business and IT functions. The PMO and the SMO both provide […]
Business Process Management Is More Than Drawing Pictures

When some people read or hear “business process management,” they think about process flowcharts and the various workflow models and pictures that business analysts create. While modelling is an important tool in business process management, (BPM) is much more than drawing some pictures with boxes and lines. Business process management is the set of skills […]
Business Process Management in the Age of Digital Transformation

Companies large and small are embarking on a journey of digital transformation – reinventing their operations to leverage the power of technology to provide modern customer experiences, leverage data for decision making and enable greater agility when responding to changes in the market. While digital transformation is a great buzz phrase, business process management (BPM) […]