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The Importance of a Process Maturity Assessment
If you are just starting your IT Service Management (ITSM) program or have been working on improving your ITSM...
Establishing a Business Process Management Methodology
When some people read or hear "business process management," they think about process flowcharts and the various ...
Continuous Improvement and a Business Process Governance Framework
Process Governance Model Maintains the Integrity of Process
Business Process Management Methodologies, What's In Your Toolbox?
Incident vs Service Request. Answering the age old ITSM question.
