Business Process Management in a time of Disruptive Change

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BPM Business Process Management

BPM helps avoid failure

Disruptive change has almost become the normal state for businesses in the 21st century. Rapid technological change, globalization, statutory changes and other factors that impact the way business works are constantly being introduced, putting businesses in a constant state of major flux. Gartner estimates that over 70% of transformation initiatives fail so Business Process Management (BPM) practitioners are in a position to have a positive impact on that statistic by applying clear and relevant process thinking that will drive successful change.

When major changes are happening in the way we work and do business, it is easy to think that business process management (BPM) is just too much of an effort when we have to deal with so much else going on in the business landscape. But this is exactly the time that BPM can prove its worth to the organization.

The challenge of disruption

Disruptive change is a very challenging situation for many organizations, there are a huge range of issues that you have to deal with, many related to the culture of the organization and human reaction to change. Taking a proactive approach to managing the process changes that will inevitably occur with any major change will help ease this transition.

Any organization that can say it is not experiencing transformation is, in all probability, one that is not going to remain relevant. It is virtually impossible to remain successful without disruptive change, and this change will happen on a regular basis. Good stewardship of your business processes will put your business in a position where it is able to benefit from these changes and redefine business models, allowing you to maintain and grow a competitive advantage.

Use BPM for a competitive advantage

Here are three things you can do to use BPM to help your business move forward, adapt to disruptive change and gain an advantage in an increasingly competitive landscape.

  1. Have a voice at the board table – BPM is a critical and strategic business capability and process changes need to be considered and planned from the first moment a major change is contemplated. Process impact needs to be at the forefront of strategic business decisions.
  2. Adapt quickly – When change is being dictated by outside forces such as competitive pressures, regulatory changes or rapid technology advances, you will not have the luxury of time to make the necessary process changes. This speed does not mean that your process improvements should not be well planned and constructed, but it does mean that they need to be put in place rapidly. Processes that are not able to be changed quickly can be a real detriment to business success.
  3. Understand your process dependencies – BPM is not about single processes functioning in isolation. In any organization there will be multiple dependencies between your processes. When one process changes, this is very likely to have a flow-on effect to others. An organization with a mature BPM capability will have a comprehensive vision of their process landscape. This vision must be maintained, and constantly updated so that when changes need to be made quickly, you know exactly what the flow-on effects will be and what needs to be done to eliminate possible problems.

Disruptive change is a common feature in today’s business landscape. Effective BPM is one way that businesses can prepare for and embrace this new world.

David Mainville

David Mainville, CEO and co-founder of Navvia, is a passionate advocate of Service Management and a frequent presenter, blogger and well known member of the ITSM community. With over 35 years of experience, David has held progressively senior technical and management roles allowing him to "connect the dots" between the Business and IT. At Navvia, David leads the charge to bring innovative ITSM solutions to market focusing on Product Development, Marketing and Operations.

• Posted by David Mainville on Mar 02, 2017
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