Processes are the lifeblood of an organization. A process maturity assessment is one of the best ways to determine if your processes are healthy.
In this process management minute, David will share the benefits of performing a process management assessment.
So should you do a process maturity assessment? Definitely.
A process maturity assessment is one of the best ways to understand how your customers and stakeholders view your company's processes.
Business process maturity models are typically based on a scale of one to five, where one is an ad hoc or nonexistent process, and five is a fully optimized process. One example of a business process maturity model is the Capability Maturity Model Interactive (CMMI).
Assessmentments usually consist of interviews, questionnaires, workshops, and most importantly, observations on process execution. Now once you have all that data collected and analyzed, you can set a baseline from which to identify gaps and prioritize business process improvement initiatives.
But a word of caution.
Many companies in my experience are too focused on the business process maturity level, (the score) the higher the better. Now, of course, having a high score is great, but the true value of a process maturity assessment is the opportunity to connect with the community empathize with their concerns and demonstrate your willingness to improve things.
Taking this customer-focused approach to your maturity assessment will result in processes that are better aligned to their needs and improved customer satisfaction.
Want to learn more? Check out this webinar on how to perform a process maturity assessment. You can also check out this informative blog post entitled: The importance of a process maturity assessment.