Business process management resources
Explore relevant and helpful resources
to enterprise business process management
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User Story Express for ServiceNow®
Today’s post will cover our new App: User Story Express for ServiceNow®. This application facilitates the importation of user story information captured in Navvia. In addition, it gives you the ability to start with the business process, capture the needs expressed by customers with User Stories, and map the technical requirements. This will save you […]
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User Story Mapping: A Process-driven Approach
User stories are the building blocks to successful product design and implementation. Often there is a disconnect between the technical implementations and the desired business outcomes. This disconnect leads to waste, rework, and poor customer satisfaction This webinar will walk you through an innovative approach to map your user stories to your actual business processes. […]
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Process Documentation: A Complete Guide
A complete guide to process documentation. Learn how to document processes in support of process improvement, process automation, digital transformation and process compliance and governance.
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Why Digital Transformations Fail
Introduction to Digital Transformation Before I get into why Digital Transformations fail, I think I should start by defining digital transformation. The problem is, ask five people to define digital transformation, and you’ll get ten answers :) Unfortunately, too many people believe it’s all about installing the latest software. Of course, it involves software; that’s […]
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Introduction to Process Mapping
Introduction to process mapping - an overview of why process mapping, what is a business process, process mapping techniques, process mapping examples, process capability, process improvement, and business process management
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Introduction to the SIPOC diagram
Today’s post is on the topic of the SIPOC diagram. We will start by defining what a SIPOC diagram is, where it is most often used, along with some of the more typical use cases. We will then give a quick demonstration of the all-new SIPOC feature within the Navvia Process Designer. So what […]
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Operating in a Difficult and Uncertain Environment
Clearly, we are in unprecedented times. Human tragedy, loss of life, loss of incomes, businesses not surviving, uncertainty and fear, are all current realities. These are all very difficult issues to deal with on so many levels. Presently, there is much that can’t be known, and there are many scenarios that could play out over […]
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Navvia rolls out updated Servicenow® templates!
Servicenow Implementation Servicenow is one of the most popular ITSM tools in the market. It is used by organizations to transform their business by digitizing common workflows. Are you involved in a servicenow implementation? Navvia’s Servicenow templates help accelerate your implementation. These process templates provide a blend of servicenow “out of the box” with ITIL aligned […]
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Do You Need a Service Management Office?
There has been much talk throughout the IT Service Management (ITSM) industry about the value of the Service Management Office (SMO), so should you be hurrying to create one in your organization? Will a SMO deliver value for your business? Of course, the answers depend on your starting position. There are likely to be some […]