Business process management resources
Explore relevant and helpful resources
to enterprise business process management
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Enterprise Change Management: A conversation with New York City Health + Hospitals
In this webinar, we had a very interactive discussion with Anthony Salvo, Sr. Director of Change & Release Management Operations at NYC Health & Hospitals. The discussion entered around ITIL Change Management and NYCHH's implementation of it.
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Accelerating Value from Your Processes: A conversation with G3 Canada Limited
An engaging conversation on how to drive value from business processes by adopting a Business Process Management approach.
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Service Management Office Implementation : Lessons from Columbia University
Are you implementing or running a Service Management Office? If the answer is yes, check out our webinar on the Service Management Office implementation at Columbia University (scroll down for the video). Don’t know what a Service Management Office is? An SMO is a center of excellence responsible for the design, implementation, automation, and governance of ITSM […]
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User Story Mapping: A Process-driven Approach
User stories are the building blocks to successful product design and implementation. Often there is a disconnect between the technical implementations and the desired business outcomes. This disconnect leads to waste, rework, and poor customer satisfaction This webinar will walk you through an innovative approach to map your user stories to your actual business processes. […]
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Process Documentation: A Complete Guide
A complete guide to process documentation. Learn how to document processes in support of process improvement, process automation, digital transformation and process compliance and governance.
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Introduction to Process Mapping
Introduction to process mapping - an overview of why process mapping, what is a business process, process mapping techniques, process mapping examples, process capability, process improvement, and business process management
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Introduction to the SIPOC diagram
Today’s post is on the topic of the SIPOC diagram. We will start by defining what a SIPOC diagram is, where it is most often used, along with some of the more typical use cases. We will then give a quick demonstration of the all-new SIPOC feature within the Navvia Process Designer. So what […]
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Business Process Management Drives Digital Transformation
Business Process Management – Where the transformation begins Digital transformation is critical to satisfying today’s customer who wants everything faster, better and cheaper. As such, the consumer experience is becoming the focal point for most organizations. However, companies struggle to meet those demands while so many of their products and services aren’t completely automated or […]
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7 Simple Rules to Design a Process – Revisited
Approximately 4 years ago I wrote a blog post entitled “7 Simple Rules to Design a Process”. It’s been a very popular blog post on our website and some of my colleagues encouraged me to “bring it up to date” – so here we are… What makes me qualified? I have over 35 years of […]