Business process management resources
Explore relevant and helpful resources
to enterprise business process management
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Process Documentation: A Complete Guide
A complete guide to process documentation. Learn how to document processes in support of process improvement, process automation, digital transformation and process compliance and governance.
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Why Digital Transformations Fail
Introduction to Digital Transformation Before I get into why Digital Transformations fail, I think I should start by defining digital transformation. The problem is, ask five people to define digital transformation, and you’ll get ten answers :) Unfortunately, too many people believe it’s all about installing the latest software. Of course, it involves software; that’s […]
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Introduction to Process Mapping
Introduction to process mapping - an overview of why process mapping, what is a business process, process mapping techniques, process mapping examples, process capability, process improvement, and business process management
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Introduction to the SIPOC diagram
Today’s post is on the topic of the SIPOC diagram. We will start by defining what a SIPOC diagram is, where it is most often used, along with some of the more typical use cases. We will then give a quick demonstration of the all-new SIPOC feature within the Navvia Process Designer. So what […]
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Operating in a Difficult and Uncertain Environment
Clearly, we are in unprecedented times. Human tragedy, loss of life, loss of incomes, businesses not surviving, uncertainty and fear, are all current realities. These are all very difficult issues to deal with on so many levels. Presently, there is much that can’t be known, and there are many scenarios that could play out over […]
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Navvia rolls out updated Servicenow® templates!
Servicenow Implementation Servicenow is one of the most popular ITSM tools in the market. It is used by organizations to transform their business by digitizing common workflows. Are you involved in a servicenow implementation? Navvia’s Servicenow templates help accelerate your implementation. These process templates provide a blend of servicenow “out of the box” with ITIL aligned […]
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Do You Need a Service Management Office?
There has been much talk throughout the IT Service Management (ITSM) industry about the value of the Service Management Office (SMO), so should you be hurrying to create one in your organization? Will a SMO deliver value for your business? Of course, the answers depend on your starting position. There are likely to be some […]
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Business Process Management Drives Digital Transformation
Business Process Management – Where the transformation begins Digital transformation is critical to satisfying today’s customer who wants everything faster, better and cheaper. As such, the consumer experience is becoming the focal point for most organizations. However, companies struggle to meet those demands while so many of their products and services aren’t completely automated or […]
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7 Simple Rules to Design a Process – Revisited
Approximately 4 years ago I wrote a blog post entitled “7 Simple Rules to Design a Process”. It’s been a very popular blog post on our website and some of my colleagues encouraged me to “bring it up to date” – so here we are… What makes me qualified? I have over 35 years of […]