Business process management resources
Explore resources relevant and helpful to enterprise business process management
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Do You Need a Service Management Office?
There has been much talk throughout the IT Service Management (ITSM) industry about the value of the Service Management Office (SMO), so should you be hurrying to create one in your organization? Will a SMO deliver value for your business? Of course, the answers depend on your starting position. There are likely to be some […]
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Business Process Management Drives Digital Transformation
Business Process Management – Where the transformation begins Digital transformation is critical to satisfying today’s customer who wants everything faster, better and cheaper. As such, the consumer experience is becoming the focal point for most organizations. However, companies struggle to meet those demands while so many of their products and services aren’t completely automated or […]
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7 Simple Rules to Design a Process – Revisited
Approximately 4 years ago I wrote a blog post entitled “7 Simple Rules to Design a Process”. It’s been a very popular blog post on our website and some of my colleagues encouraged me to “bring it up to date” – so here we are… What makes me qualified? I have over 35 years of […]
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The Changing Face of Service Management
The way we interact tools is experiencing rapid change and means that today’s Service Management professional needs a whole new range of skills in order to succeed.