Business process management resources
Explore relevant and helpful resources
to enterprise business process management
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Enterprise Change Management: A conversation with New York City Health + Hospitals
In this webinar, we had a very interactive discussion with Anthony Salvo, Sr. Director of Change & Release Management Operations at NYC Health & Hospitals. The discussion entered around ITIL Change Management and NYCHH's implementation of it.
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Accelerating Value from Your Processes: A conversation with G3 Canada Limited
An engaging conversation on how to drive value from business processes by adopting a Business Process Management approach.
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Service Management Office Implementation : Lessons from Columbia University
Are you implementing or running a Service Management Office? If the answer is yes, check out our webinar on the Service Management Office implementation at Columbia University (scroll down for the video). Don’t know what a Service Management Office is? An SMO is a center of excellence responsible for the design, implementation, automation, and governance of ITSM […]
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ITSM within Financial Services: Driving IT Automation and Digital Transformation
In Today’s webinar, we will be discussing how ITSM helps drive IT Automation and Digital Transformation within the Financial Services Sector. The Financial Services Sector was one of the earliest adopters of information technology. Today, IT is core to virtually every service the industry offers. As a matter of fact, the financial services sector spends […]
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User Story Express for ServiceNow®
Today’s post will cover our new App: User Story Express for ServiceNow®. This application facilitates the importation of user story information captured in Navvia. In addition, it gives you the ability to start with the business process, capture the needs expressed by customers with User Stories, and map the technical requirements. This will save you […]
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User Story Mapping: A Process-driven Approach
User stories are the building blocks to successful product design and implementation. Often there is a disconnect between the technical implementations and the desired business outcomes. This disconnect leads to waste, rework, and poor customer satisfaction This webinar will walk you through an innovative approach to map your user stories to your actual business processes. […]
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Process-Driven User Stories
In this webinar, we introduce the concept of Process-Driven User Stories and why this is a much better approach to requirements gathering to drive Digital Transformation. Contents Include: A definition of Digital Transformation Why do Digital Transformations fail The gap between Business Objectives and Technical Implementation The step by step approach to creating Process-Driven User […]
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Is Process Still Relevant? – A Higher Ed Perspective
Join our panel of distinguished thought leaders from Higher Ed as we discuss trends in Business Process Improvement while we answer the question: Is process still relevant?
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Simplify governance of your IT processes
Efficient and repeatable processes drive a company's success. Look no further than Apple®, Starbucks® or any one of the world's most respected companies for proof.
Without governance processes will ultimately fail. Take your eye off the ball and entropy takes hold leading to process failure.