![](https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png)
The Navvia Blog
Explore relevant and helpful articles on IT Service Management and Business Process Management
Posts by
David Mainville, CEO and co-founder of Navvia, is a passionate advocate of Service Management and a frequent presenter, blogger and well known member of the ITSM community. With over 35 years of experience, David has held progressively senior technical and management roles allowing him to "connect the dots" between the Business and IT. At Navvia, David leads the charge to bring innovative ITSM solutions to market focusing on Product Development, Marketing and Operations.
![](https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png)
![The Process Management Minute [Intro]](https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png)
Business Process Management,
Process Management Minute
Introduction to The Process Management Minute
![The Process Management Minute [Overspending on ITSM tools]](https://navvia.com/hubfs/Process%20Management%20Minute%20Blog%20TN.png)
IT Service Management,
Process Management Minute
Overspending on ITSM tools
![Release Management](https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Release%20Management%20Best%20Practices.png)
IT Service Management,
ITSM Foundational Processes
Release Management Best Practices
![configuration management process](https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Configuration%20Management.png)
IT Service Management,
ITSM Foundational Processes
Configuration Management Best Practices
![Problem Management Best Practices](https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Problem%20Management%20Blog.png)
IT Service Management,
ITSM Foundational Processes
Problem Management Best Practices
![Change Management Best Practices](https://navvia.com/hubfs/Change%20Management%20Best%20Practices%202.png)
IT Service Management,
ITSM Foundational Processes
Change Management Best Practices
![Incident Management Best Practices](https://navvia.com/hubfs/Incident%20Management%20Best%20Practices.png)
IT Service Management,
ITSM Foundational Processes
Incident Management Best Practices
![The Benefits of Having a Strong Foundation of ITSM Processes](https://navvia.com/hubfs/The%20Benefits%20of%20Having%20a%20Strong%20Foundation%20of%20ITSM%20Processes%206.png)
Service Management Office,
IT Service Management,
ITSM Foundational Processes
The Benefits of Having a Strong Foundation of ITSM Processes
![Process Diagrams: Why they are important & examples to get you started](https://navvia.com/hubfs/Process%20Diagrams-%20Why%20they%20are%20important%20%26%20examples%20to%20get%20you%20started.png)
Business Process Management,
IT Service Management