
The Navvia Blog
Explore relevant and helpful articles on IT Service Management and Business Process Management
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David Mainville, CEO and co-founder of Navvia, is a passionate advocate of Service Management and a frequent presenter, blogger and well known member of the ITSM community. With over 35 years of experience, David has held progressively senior technical and management roles allowing him to "connect the dots" between the Business and IT. At Navvia, David leads the charge to bring innovative ITSM solutions to market focusing on Product Development, Marketing and Operations.


Service Management Office
Implementing a Service Management Office Organizational Structure

Service Management Office
Should Your Company Adopt an ITIL Organizational Structure?

Service Management Office
What is the Optimal ITSM Team Structure?

Digital Transformation,
Business Process Management
Thoughts on Business Process Management and Digital Transformation

Business Process Management
Performance Management Drives Business Process Improvement

IT Service Management
Phantom processes and the importance of ITIL process documentation

IT Service Management
Why is ITSM Important to Your Business

IT Service Management