Navvia ITSM and BPM Blog | David Mainville (4)

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David Mainville

David Mainville, CEO and co-founder of Navvia, advocates for Service and Business Process Management. With 40+ years of experience, he’s held senior roles bridging Business and IT. David drives Navvia's innovative ITSM & BPM solutions, focusing on product development, marketing, and operations.

configuration management process

IT Service Management, ITSM Foundational Processes

Configuration Management Best Practices

We're pleased to provide this comprehensive guide to Configuration Management Process best practices. It's the perfect...

by David Mainville

Problem Management Best Practices

IT Service Management, ITSM Foundational Processes

Problem Management Best Practices

We're pleased to provide this comprehensive guide to Problem Management Process best practices. It's the perfect...

by David Mainville

Change Management Best Practices

IT Service Management, ITSM Foundational Processes

Change Management Best Practices

We're pleased to provide this comprehensive guide to Change Management Process best practices. Whether you want to...

by David Mainville

Incident Management Best Practices

IT Service Management, ITSM Foundational Processes

Incident Management Best Practices

We're pleased to provide this comprehensive guide to Incident Management Process best practices. Whether you want to...

by David Mainville

The Benefits of Having a Strong Foundation of ITSM Processes

Service Management Office, IT Service Management, ITSM Foundational Processes

The Benefits of Having a Strong Foundation of ITSM Processes

IT innovation is more than having the latest technology. It's about effectively managing that technology to deliver...

by David Mainville

Business Process Management, IT Service Management

Process Diagrams: Why they are important & examples to get you started

Few tools are as effective as process diagrams when it comes to conveying the ins and outs of business processes. These...

by David Mainville

5 Benefits of a SIPOC diagram

Business Process Management

5 Benefits of a SIPOC diagram

The SIPOC diagram is perhaps one of the most underutilized tools for people involved in process mapping. Here are 5...

by David Mainville

A Guide to Selecting a Business Process Mapping Tool

Business Process Management

A Guide to Selecting Business Process Mapping Tools

Successful businesses constantly look for ways to improve customer experience, increase efficiency and reduce cost....

by David Mainville

Use BPM to create a Customer First Organization

Business Process Management

Use BPM to create a Customer First Organization

There are a lot of companies vying for your business. The internet provides endless choices, and the competition is...

by David Mainville

The importance of Business Process Change Management

Digital Transformation, Business Process Management

The Importance of Business Process Change Management

Business process change management involves implementing a business process through Organizational Change Management...

by David Mainville

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