The Navvia Blog

Organizations increasingly use digital technologies to automate business processes, improve efficiency, lower costs,...

Digital Disruption is perhaps one of the most significant challenges facing businesses. Business Process Management is...

You've probably heard the phrase "The Only Constant in Life Is Change."- Heraclitus. It's never been more true....

Approximately four years ago, I wrote a blog post entitled "7 Simple Rules to Design a Process". It's been a popular...

An ITIL PMO is a center of excellence bringing together a set of specialized resources to support the IT Service...

This webinar will address the disconnect between business outcomes and technical implementations that often leads to...

Anyone can implement an ITSM tool - it takes leadership to do it right! Join us on this webinar as we explore five...

In today's webinar, we host the Enterprise Service Management Office team from Columbia University. What follows is an...

In this webinar, we introduce the concept of Process-Driven User Stories and why this is a much better approach to...

A SIPOC diagram is an essential tool for designing or improving business processes. It is a concise way to identify...