![Leading a Successful ITSM Tool Implementation](https://navvia.com/hubfs/Ned%20from%20Navvia%20pointing%20to%20the%20ITIL%20organizational%20structure%20icon.png)
The Navvia Blog
Explore relevant and helpful articles on IT Service Management and Business Process Management
Posts by
David Mainville, CEO and co-founder of Navvia, is a passionate advocate of Service Management and a frequent presenter, blogger and well known member of the ITSM community. With over 35 years of experience, David has held progressively senior technical and management roles allowing him to "connect the dots" between the Business and IT. At Navvia, David leads the charge to bring innovative ITSM solutions to market focusing on Product Development, Marketing and Operations.
![Leading a Successful ITSM Tool Implementation](https://navvia.com/hubfs/Ned%20from%20Navvia%20pointing%20to%20the%20ITIL%20organizational%20structure%20icon.png)
![Business Process Management](https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/SMO%20Webinar.png)
Service Management Office,
Webinars
Enterprise Service Management Office: Lessons from Columbia University
![Digital Transformation Considerations: Process-Driven User Stories](https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Digital%20Transfoamtion%20Webinar.png)
Webinars
Digital Transformation Considerations: Process-Driven User Stories
![What is a SIPOC diagram - an introduction](https://navvia.com/hubfs/Introduction%20to%20the%20SIPOC%20diagram%20v3.png)
Business Process Management
What is a SIPOC diagram - An Introduction
![An Introduction to Process Mapping](https://navvia.com/hubfs/Introduction%20to%20Process%20Mapping-1.png)
Business Process Management,
Process Management Minute
An Introduction to Process Mapping
![](https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png)
Webinars,
IT Service Management
Why is ITSM Important to the Financial Services Sector
![](https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/ITSM%20Webinar.png)
Webinars,
IT Service Management
Creating ServiceNow User Stories with Navvia's User Story Express App
![Illustration of a computer screen displaying a digital transformation webinar with five participants: four human avatars and one robot. Banner text at the top reads](https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Digital%20Transfoamtion%20Webinar.png)
Digital Transformation
Digital Transformation Customer Journey: focus on User Stories
![Why Digital Transformation Fails](https://navvia.com/hubfs/MKTG%20Folder/Miscellaneous%20Images%20-%20Multiple%20content/Why%20Digital%20Transformations%20Fail.png)
Digital Transformation
Why Digital Transformation Fails
![Increasing blue bars and arrows show the expansion of the service management organization](https://navvia.com/hubfs/Expanding%20the%20role%20of%20the%20Service%20Management%20Organization.png)
Service Management Office