The Navvia Blog
Explore relevant and helpful articles on IT Service Management and Business Process Management
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David Mainville, CEO and co-founder of Navvia, is a passionate advocate of Service Management and a frequent presenter, blogger and well known member of the ITSM community. With over 35 years of experience, David has held progressively senior technical and management roles allowing him to "connect the dots" between the Business and IT. At Navvia, David leads the charge to bring innovative ITSM solutions to market focusing on Product Development, Marketing and Operations.
Service Management Office
The Importance of an ITIL PMO
Webinars,
Business Process Management
User Story Mapping: A Process-Driven Approach
Webinars,
IT Service Management
Leading a Successful ITSM Tool Implementation
Service Management Office,
Webinars
Enterprise Service Management Office: Lessons from Columbia University
Webinars
Digital Transformation Considerations: Process-Driven User Stories
Business Process Management
What is a SIPOC diagram - An Introduction
Business Process Management,
Process Management Minute
An Introduction to Process Mapping
Webinars,
IT Service Management
Why is ITSM Important to the Financial Services Sector
Webinars,
IT Service Management