The Navvia Blog
Explore relevant and helpful articles on IT Service Management and Business Process Management
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David Mainville, CEO and co-founder of Navvia, is a passionate advocate of Service Management and a frequent presenter, blogger and well known member of the ITSM community. With over 35 years of experience, David has held progressively senior technical and management roles allowing him to "connect the dots" between the Business and IT. At Navvia, David leads the charge to bring innovative ITSM solutions to market focusing on Product Development, Marketing and Operations.
Webinars
Digital Transformation Considerations: Process-Driven User Stories
Business Process Management
What is a SIPOC diagram - An Introduction
Business Process Management,
Process Management Minute
An Introduction to Process Mapping
Webinars,
IT Service Management
Why is ITSM Important to the Financial Services Sector
Webinars,
IT Service Management
Creating ServiceNow User Stories with Navvia's User Story Express App
Digital Transformation
Digital Transformation Customer Journey: focus on User Stories
Digital Transformation
Why Digital Transformation Fails
Service Management Office
Expanding the role of the Service Management Organization
Service Management Office