Navvia ITSM and BPM Blog | David Mainville (5)

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David Mainville

David Mainville, CEO and co-founder of Navvia, is a passionate advocate of Service Management and a frequent presenter, blogger and well known member of the ITSM community. With over 35 years of experience, David has held progressively senior technical and management roles allowing him to "connect the dots" between the Business and IT. At Navvia, David leads the charge to bring innovative ITSM solutions to market focusing on Product Development, Marketing and Operations.

Navvia's Proboto board displays a process design with workflow and statistics shapes

Business Process Management

7 Simple Rules for Process Design

Approximately four years ago, I wrote a blog post entitled "7 Simple Rules to Design a Process". It's been a popular...

by David Mainville

Navvia ITIL PMO with Proboto and Ned

Service Management Office

The Importance of an ITIL PMO

An ITIL PMO is a center of excellence bringing together a set of specialized resources to support the IT Service...

by David Mainville

User Story Mapping: A Process-Driven

Webinars, Business Process Management

User Story Mapping: A Process-Driven Approach

This webinar will address the disconnect between business outcomes and technical implementations that often leads to...

by David Mainville

Leading a Successful ITSM Tool Implementation

Webinars, IT Service Management

Leading a Successful ITSM Tool Implementation

Anyone can implement an ITSM tool - it takes leadership to do it right! Join us on this webinar as we explore five...

by David Mainville

Business Process Management

Service Management Office, Webinars

Enterprise Service Management Office: Lessons from Columbia University

In today's webinar, we host the Enterprise Service Management Office team from Columbia University. What follows is an...

by David Mainville

Digital Transformation Considerations: Process-Driven User Stories

Webinars

Digital Transformation Considerations: Process-Driven User Stories

In this webinar, we introduce the concept of Process-Driven User Stories and why this is a much better approach to...

by David Mainville

What is a SIPOC diagram - an introduction

Business Process Management

What is a SIPOC diagram - An Introduction

A SIPOC diagram is an essential tool for designing or improving business processes. It is a concise way to identify...

by David Mainville

An Introduction to Process Mapping

Business Process Management, Process Management Minute

An Introduction to Process Mapping

Business process mapping is an essential tool used to design, document, communicate, and improve the flow of work...

by David Mainville

Webinars, IT Service Management

Why is ITSM Important to the Financial Services Sector

In Today's webinar, we will be discussing how ITSM helps drive IT Automation and Digital Transformation within the...

by David Mainville

Webinars, IT Service Management

Creating ServiceNow User Stories with Navvia's User Story Express App

Today's webinar will cover our new App: User Story Express for ServiceNow^®. This application facilitates the creation...

by David Mainville

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