Navvia ITSM and BPM Blog | David Mainville (6)

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David Mainville

David Mainville, CEO and co-founder of Navvia, advocates for Service and Business Process Management. With 40+ years of experience, he’s held senior roles bridging Business and IT. David drives Navvia's innovative ITSM & BPM solutions, focusing on product development, marketing, and operations.

Business Process Management, Process Management Minute

Process Vs Procedure. What is the difference?

What exactly are processes and procedures? And how do they differ from each other?

by David Mainville

Business Process Management, Process Management Minute

What are the top 3 benefits of a SIPOC diagram?

What is a SIPOC diagram and three reasons you should be using it as part of your process documentation.

by David Mainville

Business Process Management, Process Management Minute

What comes to mind when you hear process documentation?

Are you having trouble explaning the importance of process documentation to your colleagues? You're not alone!

by David Mainville

Business Process Management, IT Service Management, Process Management Minute

Should you do a Process Maturity Assessment?

Processes are the lifeblood of an organization. A process maturity assessment is one of the best ways to determine if...

by David Mainville

The Process Management Minute [Intro]

Business Process Management, Process Management Minute

Introduction to The Process Management Minute

The Process Management Minute Series is a collection of short bite-sized videos where David, our CEO & and co-founder,...

by David Mainville

IT Service Management, Process Management Minute

Overspending on ITSM tools

In today's video, David discusses how many organizations are overspending on IT Service Management tools by choosing...

by David Mainville

Release Management

IT Service Management, ITSM Foundational Processes

Release Management Best Practices

We're pleased to provide this comprehensive guide to Release Management Process best practices. It's the perfect...

by David Mainville

configuration management process

IT Service Management, ITSM Foundational Processes

Configuration Management Best Practices

We're pleased to provide this comprehensive guide to Configuration Management Process best practices. It's the perfect...

by David Mainville

Problem Management Best Practices

IT Service Management, ITSM Foundational Processes

Problem Management Best Practices

We're pleased to provide this comprehensive guide to Problem Management Process best practices. It's the perfect...

by David Mainville

Change Management Best Practices

IT Service Management, ITSM Foundational Processes

Change Management Best Practices

We're pleased to provide this comprehensive guide to Change Management Process best practices. Whether you want to...

by David Mainville

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