The Navvia Blog

Business process mapping is an essential tool used to design, document, communicate, and improve the flow of work...

In Today's webinar, we will be discussing how ITSM helps drive IT Automation and Digital Transformation within the...

Today's webinar will cover our new App: User Story Express for ServiceNow^®. This application facilitates the creation...

In today’s post, we will be discussing an innovative new approach to drive Digital Transformation, we call it...

Enterprises are embarking on Digital Transformation initiatives to automate processes, improve profitability, and...

Having an effective Service Management Organization is critical to successfully implementing ITSM processes and tools....

In previous posts, we suggested the Service Management Office (SMO) as a crucial part of your ITSM program. So how do...

ITIL is one of the most popular best practice frameworks for information technology practices and processes. But can a...

A successful ITSM program hinges on the design and implementation of the ITSM team structure. One effective approach is...

Companies are digitally transforming their operations to improve efficiency, enhance customer experience and drive...