Navvia ITSM and BPM Blog | David Mainville (6)

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David Mainville

David Mainville, CEO and co-founder of Navvia, advocates for Service and Business Process Management. With 40+ years of experience, he’s held senior roles bridging Business and IT. David drives Navvia's innovative ITSM & BPM solutions, focusing on product development, marketing, and operations.

Navvia ITIL PMO with Proboto and Ned

Service Management Office

The Importance of an ITIL PMO

An ITIL PMO is a center of excellence bringing together a set of specialized resources to support the IT Service...

by David Mainville

User Story Mapping: A Process-Driven

Webinars, Business Process Management

User Story Mapping: A Process-Driven Approach

This webinar will address the disconnect between business outcomes and technical implementations that often leads to...

by David Mainville

Leading a Successful ITSM Tool Implementation

Webinars, IT Service Management

Leading a Successful ITSM Tool Implementation

Anyone can implement an ITSM tool - it takes leadership to do it right! Join us on this webinar as we explore five...

by David Mainville

Business Process Management

Service Management Office, Webinars

Enterprise Service Management Office: Lessons from Columbia University

In today's webinar, we host the Enterprise Service Management Office team from Columbia University. What follows is an...

by David Mainville

Digital Transformation Considerations: Process-Driven User Stories

Webinars

Digital Transformation Considerations: Process-Driven User Stories

In this webinar, we introduce the concept of Process-Driven User Stories and why this is a much better approach to...

by David Mainville

What is a SIPOC diagram - an introduction

Business Process Management

What is a SIPOC diagram - An Introduction

A SIPOC diagram is an essential tool for designing or improving business processes. It is a concise way to identify...

by David Mainville

An Introduction to Process Mapping

Business Process Management, Process Management Minute

An Introduction to Process Mapping

Business process mapping is an essential tool used to design, document, communicate, and improve the flow of work...

by David Mainville

Webinars, IT Service Management

Why is ITSM Important to the Financial Services Sector

In Today's webinar, we will be discussing how ITSM helps drive IT Automation and Digital Transformation within the...

by David Mainville

Webinars, IT Service Management

Creating ServiceNow User Stories with Navvia's User Story Express App

Today's webinar will cover our new App: User Story Express for ServiceNow^®. This application facilitates the creation...

by David Mainville

Illustration of a computer screen displaying a digital transformation webinar with five participants: four human avatars and one robot. Banner text at the top reads

Digital Transformation

Digital Transformation Customer Journey: focus on User Stories

In today’s post, we will be discussing an innovative new approach to drive Digital Transformation, we call it...

by David Mainville

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