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Overspending on ITSM tools

by David Mainville on

In today's video, David discusses how many organizations are overspending on IT Service Management tools by choosing products with features they never use.

With the ever-evolving nature of technology, it is easy to get caught up in the hype surrounding the latest IT Service Management platform. However, David emphasizes the importance of carefully assessing the needs of your organization before making any significant investments.



When choosing an ITSM tool, your requirements must be realistic.

According to Gartner, by 2026, organizations will overspend by $2 billion buying unused features of ITSM platforms; this is up from $1 billion in 2021.

Be realistic. Are you going to be using those features? Are they something you need, or are they nice to have? When issuing an RFP for a new tool, are you making features mandatory when they should only be optional?

Asking for features you don't need results in excluding viable products. It can also result in you spending more money than you need to.

The bottom line is understanding what you need today and what you can realistically grow into. Let these requirements drive your buying decision.

Implementing an ITSM tool?  Then check out this webinar on practical advice for a successful implementation!

Implementing an ITSM process? Then check out our series on The Benefits of Having a Strong Foundation of ITSM process.  This Series includes;

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