Navvia ITSM and BPM Blog | David Mainville

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David Mainville

David Mainville, CEO and co-founder of Navvia, advocates for Service and Business Process Management. With 40+ years of experience, he’s held senior roles bridging Business and IT. David drives Navvia's innovative ITSM & BPM solutions, focusing on product development, marketing, and operations.

Illustration of two men in separate computer windows, one in a suit and tie and the other in a yellow shirt, with cybersecurity icons and network graphics in the background.

IT Security

Why Third-Party Cyber Risk Breaks Operational Resilience

Cyber risk no longer enters organizations only through their own systems. It increasingly arrives through partners,...

by David Mainville

Illustration of a student standing beside icons representing cybersecurity, including a gear, warning sign, lock, bug, and flowchart on screens.

IT Security

Why Cybersecurity Fails Without Clear Processes

Cybersecurity failures rarely happen because organizations lack technology or intent. They happen when processes break...

by David Mainville

A man stands beside a presentation board labeled

IT Security

Cybersecurity Risk Has Become a Leadership Risk

Cybersecurity is no longer something only IT or security teams need to worry about. It has become a leadership...

by David Mainville

Illustration of a computer monitor displaying -AICPA SOC 2- with a certificate ribbon and two check-mark boxes, on a light green background

IT Security

Op-Res Meets SOC 2: Redefining the SOC 2 Readiness Assessment

High-profile security and privacy incidents have changed how boards, customers, and regulators evaluate technology...

by David Mainville

Alt text: Illustration of mountains with yellow pins and labels showing NIST cybersecurity framework steps: Identify, Protect, Detect, Respond, Recover, Govern

IT Service Management, IT Security

Summiting Cybersecurity with the NIST CSF: Govern with Purpose

Even the strongest climbers need a guide. Without leadership, accountability, and clear direction, even the...

by David Mainville

IT Service Management, IT Security

Summiting Cybersecurity with the NIST CSF: Respond with Confidence

Even the best-prepared climbers can’t prevent every fall, but they can control how they respond. When a cybersecurity...

by David Mainville

IT Service Management, IT Security

Summiting Cybersecurity with the NIST CSF: Detect Threats Early

Even the most experienced climbers know that preparation isn’t enough. Conditions can change, routes can collapse, and...

by David Mainville

Illustration of a superhero with an

IT Service Management, IT Security

Operational Resilience: Why It's Time to Act Now – Or Pay Later

In today’s hyperconnected, risk-intensive environment, operational resilience is no longer a niche IT...

by David Mainville

Illustration of mountains with

IT Security

Summiting Cybersecurity with the NIST CSF: Protect Your Assets

Imagine setting out to climb a mountain with no helmet, no ropes, and no plan for shifting weather. That’s what it...

by David Mainville

Illustration of mountains with the word

IT Security

Summiting Cybersecurity with the NIST CSF: Identify Risks

Imagine standing at the base of a mountain, unsure of the route, the conditions, or even what equipment you’ll need to...

by David Mainville

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